AUTUMN 2025 DIGITAL - Flipbook - Page 31
AI & TECHNOLOGY
Use technology to turn
compliance into competitive
advantage or risk falling
behind, warns FourNet
AI and Voice Analytics will give organisations the edge as regulators tighten standards across
multiple sectors
Organisations across the UK
in multiple sectors are being
warned that failure to use
technology to achieve compliance
could see them slip behind
their competitors as regulators
tighten standards and customers
demand greater accountability.
The warning came at an
event organised by digital
transformation and customer
experience specialist FourNet
designed to show how
technology can turn greater
compliance demands into
competitive advantage.
The “Competitive Compliance
Community” event, held at The
Treehouse Hotel, Manchester this
week (September 17th) brought
together customers and experts
to consider how compliance
has shifted from a back-of昀椀ce
obligation to a front-line customer
issue and how technology can be
used to turn that to a competitive
advantage.
One key theme was the
shift from a defensive stance
on compliance to a more
proactive, offensive approach,
as organisations realise the
barriers to new technology and AI
assistance are lower than ever.
Alan Linter, Group Consulting
Director at FourNet, said:
“Compliance is too often viewed
as a burden. But with the right
tools, it becomes a source
of strength. Organisations
that embrace technology for
compliance are not just able to
meet regulatory requirements—
they are able to deliver better
service, build trust, and gain a
measurable competitive edge.”
From 昀椀nancial services to
utilities, housing, and healthcare,
compliance is now a decisive
factor in whether customers stay
loyal and content with the service
they are receiving.
Customer interactions
are subject to scrutiny, data
trails must be auditable, and
transparency is demanded at
every stage.
FourNet provides a range
of secure cloud contact-centre
solutions, AI-powered voice
analysis and interaction analytics
which can:
• Capture and categorise every
customer interaction
• Automate record-keeping and
audit trails
• Identify risks and recurring
issues before they escalate
• Free up frontline staff to
focus on customers rather than
paperwork
Luke Cuthbertson, FourNet’s
Practice Lead for Speech and
Conversational Analytics, said:
“AI-powered voice monitoring
and analytics can monitor calls,
assist with call handling, raise
red 昀氀ags, support staff and
customers and automate manual
work ensuring that organisations
have a competitive advantage
over those who don’t use such
systems.
“More than that, the right tools
and technology can improve
compliance, reduce risk, and
free up time for better customer
service.”
Meeting compliance standards
is about much more than avoiding
penalties, it’s about earning
trust and proving accountability.
Compliance should not be a
tick-box exercise, it should be a
springboard for transformation.”
The latest AI-powered
technologies are essential if
organisations in the public and
commercial sectors are to meet
compliance obligations and
create competitive advantage in
regulated markets.
The warning comes as
regulators step up enforcement
across multiple sectors, including
Awaab’s Law in the housing
sector, introducing stricter
timelines, harsher penalties,
and tougher requirements for
data handling and customer
transparency.
GOVERNMENT AND PUBLIC SECTOR JOURNAL AUTUMN 2025
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