AUTUMN 2025 DIGITAL - Flipbook - Page 17
TRANSPORT & TRAVEL
measurable 昀椀nancial bene昀椀ts for
SL. Fare evasion dropped from
3.1% in 2019 to just 2.3% in
2023 – a 26% reduction that has
recovered millions of Swedish
Kronor annually for reinvestment
in public transit infrastructure and
services.
The impact was particularly
dramatic on ferry services, where
ticket validation rates increased
from just 58% in November
2021 to 89% by March 2025.
This improvement ensures
that all users contribute fairly
to maintaining these essential
transportation links connecting
Stockholm’s islands and
waterways.
Furthermore, a consistent
validation interface across all
transit modes has enhanced the
passenger experience, driving
higher user compliance and
greater satisfaction.
Digital-昀椀rst approach meets
evolving expectations
The comprehensive digital
transformation addresses the
evolving expectations of Swedes
in an increasingly mobile-昀椀rst
society. Citizens particularly
bene昀椀t from the system’s ability
to prevent ticket duplication and
unauthorized sharing through
social media platforms – issues
that had previously undermined
fare revenue and service
sustainability.
Within Stockholm County,
the scalable, open-architecture
system ensures SL can adapt
to evolving technologies and
passenger expectations, while
its 昀氀exibility supports future
integration of new technologies
and travel services without
requiring complete infrastructure
replacement—safeguarding
public investment and enabling
continuous service innovation.
“The SL deployment represents
one of our most comprehensive
transit implementations to
date. Our open architecture
is speci昀椀cally designed for
customers like SL, who need
to stay future ready as new
technologies and customer
behaviors emerge. This project
exempli昀椀es what’s possible when
hardware and software work in
harmony to deliver what they are
set out to,” said Tony Kington,
Managing Director, Access-IS
Business Unit, Biometric Identity
Technologies at HID.
To learn more about HID’s
modern mass transit ticketing
devices, visit
www.hidglobal.com/masstransit
GOVERNMENT AND PUBLIC SECTOR JOURNAL AUTUMN 2025
17
