AUTUMN 2025 DIGITAL - Flipbook - Page 16
TRANSPORT & TRAVEL
UK transport networks
can learn om Stockholm’s
ticketing success
Sweden’s capital cuts fare evasion by 26% with HID’s advanced ticketing technology –
offering insights for UK transport operators tackling similar challenges.
As UK transport authorities seek
to modernise their networks,
a major initiative in Stockholm
shows what’s possible. The
Swedish capital’s public transit
authority, Storstockholms
Lokaltra昀椀k, is working with HID
– the global leader in trusted
identity and authentication
solutions – to transform the daily
travel experience for hundreds
of thousands of passengers.
The technology programme has
eliminated paper tickets and
enabled seamless contactless
payments across buses, ferries,
trams and metro stations,
demonstrating the kind of bene昀椀ts
that UK passengers and operators
could also achieve.
The technology upgrade
has also delivered measurable
bene昀椀ts, including dramatically
reduced fare evasion that
translates to millions of Swedish
Kronor in recovered revenue for
Storstockholms Lokaltra昀椀k.
Residents experience faster,
more convenient travel
Storstockholms Lokaltra昀椀k (SL)
service area encompasses the
capital city and 26 neighbouring
municipalities. Despite covering
only 2% of Sweden’s total area,
this metropolitan region is home
to more than 2 million people,
accounting for about 20% of the
nation’s population and making it
the most densely populated area
in Sweden.
With the new integrated
ticketing devices from HID,
citizens can now use the same
payment method – whether a
mobile app, contactless card or
digital wallet – across all 2,600
buses, 140 ferry validators, 320
tram platforms and 1,035 metro
fare gates throughout the capital
16
region.
Most importantly, the new
ticketing infrastructure was
speci昀椀cally selected because it
withstands harsh Nordic winters,
a crucial factor for passengers
who depend on public transit
year-round.
“Serving hundreds of
thousands of passengers daily
across multiple transit modes
required a ticketing solution that
could scale with our needs while
providing a consistent experience
for our riders. We chose HID
for its multi-technology ticket
validators for buses, ferries
and gates, as well as its ability
to run side-by-side with our
legacy hardware, systems and
networks. It was a real challenge
for everyone involved to get
this working, but it was one
we overcame together,” said
Karin Harrius, Business System
Administrator, Ticket Readers at
SL.
The implementation was
designed to ensure a consistent
validation experience and deliver
a seamless ecosystem across all
transit touchpoints. It included:
• Enhanced passenger
convenience on buses: HID
VAL100 ticket validators
were deployed in buses,
integrated with HID TripTick™
barcode technology and
NFC/RFID contactless payment
functionality in a single point of
presentation for tickets and
travel passes – irrespective
of whether passengers use a
smartcard, mobile phone or
paper ticket.
• Reliable outdoors operation
in extreme weather:
HID VAL150
validators featuring waterproof
design have been installed
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on ferries and tram platforms.
They are designed to
withstand Stockholm’s harsh
temperatures while
maintaining the same multiformat payment technology.
• Streamlined fare collection
across metro stations: HID
TripTick 220 OEM barcode,
NFC and cEMV ticket modules
have been implemented within
fare gates and ticket machines
in the Stockholm metro,
enabling multi-format ticket
reading throughout the system.
Offering EMV Level 2
certi昀椀cation, as well as PCI and
SRED compliance, the solution
was carefully designed to
operate in parallel with legacy
infrastructure, allowing for a
phased rollout that minimized
service disruptions and provided
time for both staff and passengers
to adapt to the new system.
Throughout the
implementation, HID facilitated
tight coordination between
technical teams, ensuring that
hardware deployments aligned
perfectly with SL’s software
development timelines and
operational requirements. This
collaborative approach proved
instrumental in addressing the
complexity of modernizing such a
diverse transportation network.
Signi昀椀cant reduction in fare
evasion
The successful partnership
between SL and HID
demonstrates how strategic
implementation of advanced
ticketing hardware can address
immediate operational challenges
as well as create a foundation
for continuous improvement
and innovation in public transit
services.
The modernization has
delivered substantial and
